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Shipping Information

Shipping Information

FREE SHIPPING ON ORDERS $20+(ONE SHIPPING LOCATION ONLY-NO SPLIT SHIPMENT)

Enroll at any time and enjoy FREE SHIPPING on eligible orders right away. This offer does not apply to duties, taxes, employee orders and/or previously placed orders. Additional fees apply for express or overnight shipping, where available. International orders, including Canada, are not eligible for the offer. Free shipping applies to orders shipping to the contiguous US continentals only.

Most in-stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or US nationally observed holidays.

Orders may be split across multiple shipments, and items ordered together may not be shipped out on the same day. Occasionally, items may be out-of-stock or backordered. You will be alerted in both instances, and in the event of a backorder, you will be provided an approximate date of shipment. You will be informed if an item is backordered when you add it to your basket or within 10 days of placing your order.

 

Shipping Methods & Costs              

Shipping method

Costs

Total Delivery Time

(including process)

Standard Ground

(under $20)

$5.00

3 -7 business days

Standard Ground

($20 and over)

Free

3 -7 business days

 

USPS Priority

 

$10.00

2-3 business days

 

FedEx 2nd day

 

$20.00

2 business days

 

FedEx Next day

 

$25.00

 

 

Ground Shipping

Normally, most orders will be shipped within 1 -2 business days of receipt when made Monday- Friday by 5 p.m. ET. Orders received over the weekend will be processed on the next business day.

Please note that orders are shipped and delivered on business days only (Monday - Friday, excluding major holidays). 

Expedited Shipping

2nd Day and Next Day orders placed by 11:00 A.M. PST will be processed and shipped on the same day, depending on product availability.  All Expedited shipping orders placed after 11:00 am PST will be processed and shipped the next available business day. Please note that these times are not guaranteed and may be delayed due to unexpected conditions such as internal sever errors, and weather. All orders are shipped and delivered to a valid address on business days only(Monday-Friday, excluding major holidays). 

** Next day shipping not available to Hawaii, Puerto Rico, or U,S. Virgin Islands.

 

APO / FPO Military Addresses

The USPS will deliver to APO/FPO address when this information is included:

- Service member''s name ("Any Service Member" is no longer permitted)

- Unit and APO/FPO/DPO address

- 9-digit zip code (if assigned)

Delivery confirmation is not available for APO/FPO/DPO orders that are delivered by the military mail service, and package tracking is not available once the package is handed off to the military mail service.

Holiday Shipping

For December 24 delivery, 

Last Day for Ground shipping: Order by Sunday, December 17.

Last Day for Expedited shipping: Order by Tuesday, December 19.

* Expedited shipping fees apply.

Tracking Your Orders

When your order ships, an email contains a tracking number will be sent to the email address on file with us. If you did not receive an order confirmation within 10 minutes of your order, please email us (info@kocostarusa.com) to confirm your order.

Refunds and Returns

If for any reason you are not completely satisfied with any products purchase, or receive items as defective or damaged from KocostarUSA.com, please contact our customer service by emailing us (info@kocostarusa.com) .   We will be happy to  make arrangements for you immediately.

California State Law prohibits the return of certain items including goods, which cannot be resold due to health considerations and/or goods not returned with their original package (Civil Code section 1723). For more information, please visit http://www.dca.ca.gov/publications/legal_guides 

Kocostar USA accepts returns of unopened items purchased at www.kocostarusa.com within 30 days of purchase. Proof of purchase is required in order to receive a refund or exchange. Return shipping is the responsibility of the shipper. 

Refunds will be credited in the amount of the purchase price, plus tax, when the returned item is received by our warehouse and verified to be in its original condition. Shipping cannot be refunded.

Returns of purchases made at third party retailers( other than www.kocostarUSA.com) must be handled by the retailer at which the purchase was made. 

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